Terms of service

Privacy Policy

Effective Date: July 13, 2026

1. Introduction

1.1

Welcome to Yaksha by Sreelekha ("we," "our," "us," or "Company"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website https://yakshabysreelekha.com/ or purchase products from us.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1.2

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000 and other applicable data protection regulations. It explains:

  • What information we collect.
  • How we collect your information.
  • Why we collect your information.
  • How your information is used and protected.
  • When your information may be shared with trusted third parties.
  • Your rights regarding your personal information.

1.3

This Privacy Policy applies to all visitors, customers, and users of our website. Throughout this Policy, the terms "you," "your," and "user" refer to any individual who accesses, browses, registers, or makes a purchase through our website.

1.4

We collect only the information that is reasonably necessary to provide our products and services, process your orders, improve your shopping experience, comply with legal obligations, and communicate with you regarding your purchases.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

1.5.

Our website is intended for customers shopping online within India. We operate exclusively as an online store and do not have any physical retail outlets.

By continuing to use our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

2. Collection of Information

2.1 Information We Collect

To provide our products and services, we may collect certain personal and non-personal information when you visit our website or place an order.

2.2 Personal Information

The personal information we may collect includes, but is not limited to:

  • Full name
  • Billing and shipping address
  • Mobile phone number
  • Email address
  • Account login information (if you create an account)
  • Order history and purchase details
  • Payment-related information required to complete your transaction through our payment gateway
  • IP address and device information
  • Any information you voluntarily provide when contacting our customer support or submitting enquiries

We collect only the information necessary to process your orders and provide customer support.

2.3 Payment Information

All online payments are securely processed through Razorpay.

Yaksha by Sreelekha does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers. Payment information is handled directly by our authorized payment gateway in accordance with their security standards and privacy practices.

2.4 Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on our website
  • Date and time of your visit
  • Referral website or source

This information helps us understand website performance, improve user experience, and enhance the security of our services.

2.5 Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Keep products in your shopping cart.
  • Improve website functionality.
  • Analyse website traffic and visitor behaviour.
  • Enhance your shopping experience.

You may choose to disable cookies through your browser settings. However, doing so may affect certain features and functionality of the website.

2.6 Information You Provide Voluntarily

You may voluntarily provide additional information when you:

  • Place an order.
  • Contact our customer support.
  • Submit an enquiry.
  • Subscribe to newsletters or promotional updates (if offered).
  • Participate in surveys, promotional campaigns, or giveaways.

Providing such information is entirely voluntary. However, some information may be required for us to process your orders or respond to your requests.

2.7 Accuracy of Information

You are responsible for ensuring that the personal information you provide is accurate, complete, and up to date.

Yaksha by Sreelekha shall not be responsible for any delays, failed deliveries, or service issues resulting from incorrect or incomplete information provided by you.

3. How We Use Your Information

3.1 Purpose of Collecting Information

The information we collect is used solely to provide and improve our services. We use your personal information for legitimate business purposes, including:

  • Processing and confirming your orders.

  • Shipping and delivering your purchases.

  • Providing order updates and tracking information.

  • Responding to your enquiries and customer support requests.

  • Processing refunds, where applicable.

  • Verifying transactions and preventing fraudulent activities.

  • Improving our website, products, and customer experience.

  • Complying with applicable legal and regulatory requirements.

3.2 Customer Communication

We may use your contact information to communicate with you regarding:

  • Order confirmations.

  • Shipping and delivery updates.

  • Payment confirmations.

  • Return or refund requests.

  • Customer service enquiries.

  • Important updates relating to your orders or our services.

Where permitted by law, we may also send promotional offers, new product launches, or marketing communications. You may opt out of receiving promotional messages at any time.

3.3 Payment Processing

Payments made on our website are securely processed through Razorpay. Payment information is used only to complete your transaction and is handled in accordance with the payment gateway's security standards.

Yaksha by Sreelekha does not store your complete card details, UPI PIN, CVV, or online banking credentials.

3.4 Website Improvement and Analytics

We may use non-personal and aggregated information to:

  • Understand how visitors use our website.

  • Improve website performance and functionality.

  • Enhance product listings and customer experience.

  • Identify and resolve technical issues.

  • Measure the effectiveness of promotional campaigns.

This information does not personally identify you.

3.5 Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may be shared only with trusted service providers where necessary to operate our business, including:

  • Payment gateway providers.

  • Courier and logistics partners.

  • Technology and website service providers.

  • Government or legal authorities where required by applicable law.

These service providers receive only the information necessary to perform their services and are expected to protect your information appropriately.

3.6 Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil your orders.

  • Provide customer support.

  • Maintain business and transaction records.

  • Comply with legal, tax, accounting, and regulatory obligations.

  • Resolve disputes and enforce our policies.

When your information is no longer required, it will be securely deleted or anonymized in accordance with applicable laws.

4. Cookies & Tracking Technologies

4.1 Use of Cookies

Our website uses cookies and similar technologies to improve your browsing experience and provide essential website functionality. Cookies are small text files stored on your device when you visit our website.

4.2 Why We Use Cookies

We use cookies to:

  • Enable essential website functions.

  • Remember your shopping cart and preferences.

  • Improve website performance and loading speed.

  • Analyse visitor traffic and website usage.

  • Enhance your overall shopping experience.

  • Maintain the security of our website.

4.3 Managing Cookies

Most web browsers automatically accept cookies. You may choose to disable or delete cookies through your browser settings at any time.

Please note that disabling cookies may affect certain features of our website, including shopping cart functionality and your overall browsing experience.

4.4 Third-Party Services

Some third-party services integrated with our website, such as payment gateways, analytics providers, and marketing tools, may also use cookies or similar technologies. These services operate under their own privacy policies, and we encourage you to review them where applicable.

5. Sharing & Disclosure of Information

5.1 Our Commitment

Your privacy is important to us. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Sharing with Trusted Service Providers

We may share your personal information only with trusted third-party service providers when necessary to operate our business and fulfil your orders. These may include:

  • Payment gateway providers (such as Razorpay)

  • Courier and logistics partners (including DTDC and India Post Speed Post)

  • Website hosting and technology service providers

  • Customer support and communication service providers

These providers receive only the information necessary to perform their services and are expected to protect your information in accordance with applicable privacy and security standards.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law or if such disclosure is necessary to:

  • Comply with legal obligations or government requests.

  • Protect our legal rights or property.

  • Prevent fraud or unauthorized activities.

  • Enforce our Terms of Service and other store policies.

  • Protect the safety and security of our customers or the public.

5.4 Business Transfers

If Yaksha by Sreelekha undergoes a merger, acquisition, restructuring, or sale of its business or assets, customer information may be transferred as part of that transaction, subject to applicable laws and appropriate confidentiality obligations.

5.5 Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external websites. We encourage you to review their privacy policies before sharing any personal information.

6. Data Security

6.1 Our Commitment to Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, misuse, or destruction.

6.2 Secure Transactions

All online payments are processed through secure payment gateway providers using industry-standard encryption and security protocols. Yaksha by Sreelekha does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

6.3 Third-Party Services

While we work only with trusted third-party service providers, no method of electronic transmission or storage is completely secure. Although we strive to protect your information, we cannot guarantee absolute security.

6.4 User Responsibility

You are responsible for maintaining the confidentiality of your account credentials, if applicable. Please notify us immediately if you suspect any unauthorized use of your account or personal information.

7. Your Rights

7.1 Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete information.

7.2 Withdrawal of Consent

Where permitted by applicable law, you may withdraw your consent for the collection or processing of your personal information. Please note that doing so may affect our ability to provide certain products or services.

7.3 Deletion of Personal Information

You may request the deletion of your personal information by contacting us. We will review your request and delete your information where legally permissible.

Please note that we may retain certain information where required to:

  • Complete pending transactions.

  • Comply with legal, tax, or regulatory obligations.

  • Resolve disputes.

  • Enforce our legal rights and store policies.

7.4 Marketing Communications

If you have subscribed to receive promotional emails or messages, you may opt out at any time by following the unsubscribe instructions or by contacting us directly.

8. Changes to This Privacy Policy

Yaksha by Sreelekha reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated Effective Date.

Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Yaksha by Sreelekha

🌐 Website: https://yakshabysreelekha.com/

Phone / WhatsApp: +91 8125431936

Support Availability: 10.00 AM to 8.00 PM

Email: support@yakshabysreelekha.com

We will make reasonable efforts to respond to your queries as quickly as possible.